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Q. Can't connect, what should I try?

A.

Check the status of the lights on your router and wireless radio / or injector. Make sure your router and the wireless radio or injector each have power lights. Check for link lights on the ports connected to each piece of equipment. Try unplugging your routers power cord for 30 seconds, and plug it back in. Try unplugging the wireless radio or injectors power cord for 30 seconds, and plug it back in. Try a different computer, and/or if none are available, try rebooting your computer. If you still cannot connect, try re-associating. If you still can't connect after that, you probably need to call us for help.

 
Q. Wireless, How do I re-associate?

A.

If you're using a Smart Bridge's Air Bridge Outdoor: open the airBridge SimpleMonitor software, you may need to install it. Type in your ABO's IP Address, type in your ABO's user password, set Authority to "User", uncheck Remember password - for higher security, and click Login. Click on the Link Status [TAB], check to see if you are connected... if not: Click on the Site Survey [TAB], make a note of what ESSID is showing, click Select From Available Access Points, Refresh if necessary - until you see the correct network, Click on it and Click Associate. Once associated, click the check box that says Roaming, and Click Set Values.

 
Q. My connection seems very slow, what can I do?

A.

First, always make sure you have current Windows Security updates, Anti-Virus and Anti-Spyware software with current definitions, and make sure your system scans clean. Try unplugging your routers power cord for 30 seconds, and plug it back in. Try unplugging the wireless radio or injectors power cord for 30 seconds, and plug it back in. Try a different computer, and/or if none are available, try rebooting your computer. If after trying these things it still seems very slow, contact us so we can try checking some other possible causes.

 
Q. Will my wireless router or access point conflict?

A.

If you have a local Access Point (Stand alone, or built into your router). It will generally be in the 2.4 Ghz frequency, depending on the equipment feeding you this can cause a conflict (Interference). You can change the channel on the AP to avoid conflicts that can affect your performance. It is best to ask once your connection is installed and before setting it up, as to what channel would be best to use.

 
Q. Do I need to encrypt my wireless network?

A.

Yes, while it is possible to run your local wireless Access Point with out encryption, and this requires less setup, it is strongly recommended that you encrypt it. Not encrypting it can result in un-authorized people accessing your network, they could be using systems that are not secured, and may introduce viruses to your network or pose a security threat. As well as possibly saturating your available bandwidth, and causing spam issues.

 
Q. How do I encrypt my wireless network?

A.

If you have a local Access Point (Stand alone, or built into your router), you will probably want to encrypt it. There are generally two encryption levels, 64bit and 128bit, 128 being a little more secure. Generally, you will need to set an encryption key on your access point, and then enter the same key again on your wirelessly enabled computer(s) to connect. Depending on your equipment, the keys may need to be entered as ASCII characters, or as hexi-decimal numbers. For WEP encryption keys: ASCII characters includes 0-9, and a-z (lower case), Hexidecimal includes 0-9, and a-f. ASCII Characters can be translated into a two digit hexi-decimal value. Note: that some valid hex encryption keys cannot be entered as ASCII encryption keys. (Table) A 64bit key is made up of either 5 ASCII characters, or 10 hexi-decimal digits. A 128bit key is made up of either 10 ASCII characters, or 20 hexi-decimal digits.

 
Q. What are some common router manufacturer links (support information)?

A.	Linksys Support: 1 800 326-7114 linksys.com/edu/ D-Link Support: 1 877 453-5465 support.dlink.com Microsoft Support: 1 425 635-3311 support.microsoft.com NetGear Support: 1 888 638-4327 kbserver.netgear.com Belkin Support: 1 877 523-5546 web.belkin.com/support/browse/?lid=en